Frequently Asked Questions
Yes, we are COVID-secure and accredited ‘Good To Go’! See our dedicated Coronavirus Holiday Information page.
1 Culver Parade, Sandown, Isle of Wight, PO36 8AS, United Kingdom.
Check-in cannot be guaranteed until 4pm on the day of your arrival however, rooms are usually ready much earlier.
Check-out is at 10.30am.
Yes have limited car parking spaces on-site – first come, first serve.
If these spaces are occupied, we have another car park located 200 yards away – at an extra nightly charge.
We feel that our guestbook reviews speak for themselves, and we are therefore not currently signed up with an accommodation star-rating programme however, up until 2012 we were classed as a 3 star hotel by the AA.
Yes, we provide tea and coffee making facilities in all rooms.
No, we do not provide fridges in the hotel rooms however, we do provide a fridge in our self catering suites.
Yes, we provide hairdryers in all rooms.
Yes, you can request an iron and ironing board from reception.
We can accommodate dogs at an extra cost however, this must be agreed with us over the telephone – 01983 403374.
We are no longer accepting deposits for individual reservations. Please see the ‘payments’ section of our terms & conditions page.
Please give us a call on 01983 403374; we can then discuss this further.
No, we do not have a swimming pool on-site.
We do not served any cooked meals at the hotel; we only offer a light continental breakfast in the morning.
You are welcome to book cooked meals at our sister hotel – Sandringham Hotel – located next door, at discounted rates.
The Isle of Wight is part of the UK so you do not require your passport however, we are sometimes required to see some photographic ID for check-in purposes.
No, the Isle of Wight has the same three pin outlets as the rest of the UK.
If you have booked car ferry travel with us, please give us a call on 01983 403374; we can then assist you further.
Please note that Red Funnel cannot amend travelling times for you.
There’s so much to get up to on the Isle of Wight… Explore the island’s official tourism website to find out more – www.visitisleofwight.co.uk.
We are a seasonal hotel, meaning we are open from May to September, only.
Your reservation may have been transferred to our sister hotel – the Sandringham – if you have booked to stay with us out of season. Don’t worry, the Sandringham is located next door and has an indoor swimming pool, whirlpool, sauna and on-site restaurant.