- Isle of Wight Hotels Ltd and Sandringham Hotels (Isle of Wight) Limited are the data controllers.
- The data protection officer can be contacted by e-mailling DPO@iwhotels.co.uk.
- We are compliant with the Data Protection Act 2018 and are registered with the ICO.
- Your personal information including name, e-mail address, phone number and address will be stored in our online booking system (Freetobook) for 1 year.
- We reserve the right to store a paper copy of your booking, passport and/or driving license for 5 years, before being securely destroyed and certificated.
- We will keep any communication and details sent to us by post and e-mail (including contact forms) until deemed necessary.
- We reserve the right to record telephone calls. If recording is used, you will be informed of this at the start of the call.
- You can request a copy of your data by contacting the data protection officer.
- Bookings made through a third party agency or website collect data and have their own data processing statements.
- If we book your ferry travel, we will share your name, phone number and vehicle registration with Red Funnel (SOUTHAMPTON ISLE OF WIGHT AND SOUTH OF ENGLAND ROYAL MAIL STEAM PACKET COMPANY LIMITED) or Wightlink Limited.
- We will not disclose any information about you to third parties.
- We are compliant with the PCI DSS.
- Online payments are processed with the help of Stripe, and a token linked to your payment card is stored until your departure.
- The Strong Customer Authentication regulation requires the use of 3DS for card payments.
- Bookings made through a third party agency or website collect payment and have their own payment processing statements.
- To keep your information safe our websites and booking pages use SSL encryption, as indicated by the padlock symbol on the address bar.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
ICO reference number: ZA449955
For more information contact DPO@iwhotels.co.uk