No we do not have a lift, nor do we have any ground floor rooms, I’m afraid.
If you have limited mobility or any additional requirements, please contact us prior to booking.
No, the hotel is not manned 24 hours a day. The housekeeping / estates team are in the building at various times throughout the day. The fire alarm and security systems are monitored.
Collect your keys from the Sandringham Hotel next door on Esplanade – directions.
If you need anything at all, the Sandringham Hotel next door has a 24 hour reception… There is a telephone in the lobby with a button to contact them, or you can call them from your mobile – 01983 402072 (opt 2).
No, we do not have a swimming pool nor a hot tub or spa.
Guests staying with us are not permitted to use the leisure facilities at our sister hotels either, I’m afraid.
We do not provide towels for use on the beach, so please ensure that you bring your own.
Double beds = 4ft 6in
Single beds in Twin Rooms = 3ft
Single beds in Family Rooms = 3ft or 2ft 6in
Yes, every room has a kettle as well as tea, coffee, sugar and cups – replenished daily by housekeeping if required.
All in-room amenities can be seen HERE.
Yes, each room has a hairdryer located in the top of the wardrobe or in the top drawer.
All in-room amenities can be seen HERE.
No, our rooms do not have [mini] fridges. We can store medication for you – please contact us to arrange this before your arrival.
Yes, iron and ironing boards are provided upon request to housekeeping – Tel: 01983 402072 (opt 2)
Yes, complementary WiFi is provided throughout the hotel – including bedrooms.
We have a fibre to the premises connection with a low ping meaning fast response and low latency or “lag”. Bandwidth is limited to ensure fair use between all guests – perfect for browsing, HD streaming, light gaming or work.
We do not charge for infants (under 2 years of age).
We can provide a cot for a small additional charge – select the cot add-on when booking or you are welcome to bring your own travel cot with you.
Our facilities can be seen HERE.
We are a room-only hotel, so do not serve any breakfast or dinner.
There are lots of local eateries, cafés, restaurants and pubs nearby and in walking distance.
If we organised your ferry travel for you then please contact us to request a change.
The ferry operator will be unable to speak with you direct due to data protection, so please don’t contact them yourselves.
If you made your own travel arrangements, please contact the company you booked with.
VAT invoices are automatically issued by email at 8:30am on your departure day. To request a copy invoice please contact us.
Our VAT registration number is GB 411 351 308.
If you booked direct with us by telephone, email or on our website, please contact us.
If you booked via a third party website or company, please contact them initially and make the request. You may be able to do this through your online account with them.
You can find your cancellation terms on your booking confirmation or email, or see our full T&Cs for more information.
Sandown is a bustling seaside tourist town, and there’s even more things to get up to and explore across the Isle of Wight…
Our The Island page and What’s On section is packed with information, places and attractions – start planning your next getaway today!
